Privacy Policy

1. Who We Are

NExovant Ltd. is a Nigerian technology company operating a real estate marketplace platform at nexovant.com. We are the data controller for personal information collected through our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: name, email address, phone number, profile photo, role (landlord, tenant, agent).
• KYC / Identity Verification: government-issued ID, selfie photos (for verified account status).
• Property Listings: property details, photos, location, pricing.
• Payment Information: bank account details for withdrawals (processed securely via Paystack).
• Communications: messages sent through our in-app chat system.
• Support Enquiries: information submitted via our contact form.

2.2 Automatically Collected Information

• Device information (browser type, operating system, device identifier).
• Log data (IP address, pages visited, time and date of visits).
• Location data (if you enable location services for agent-finder or Muvement).
• Cookies and tracking technologies (see our Cookies Policy).
• Push notification tokens (for sending real-time notifications).

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the NExovant platform.
• Create and manage your account.
• Process payments and transactions.
• Send property recommendations and platform notifications.
• Verify your identity for KYC compliance.
• Prevent fraud and maintain platform security.
• Comply with legal obligations.
• Send marketing communications (with your consent, which you can withdraw at any time).
• Analyse usage patterns to improve our services.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: processing necessary to provide our platform services.
• Legitimate Interests: fraud prevention, platform security, and service improvement.
• Legal Obligation: compliance with Nigerian laws including NDPR (Nigeria Data Protection Regulation).
• Consent: marketing communications and optional features.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Paystack (payments), Firebase (push notifications), email service providers, cloud hosting providers.
• Other Users: your public profile, listings, and reviews visible to other users.
• Law Enforcement: when required by Nigerian law or court order.
• Business Transfers: in the event of a merger, acquisition, or asset sale.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 6 years to comply with Nigerian tax and legal obligations. KYC documents are retained for 5 years as required by anti-money-laundering regulations.

7. Data Security

We implement industry-standard security measures including data encryption in transit (HTTPS/TLS), encrypted storage for sensitive data, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access: request a copy of your personal data.
• Correction: request correction of inaccurate data.
• Deletion: request deletion of your account and data.
• Objection: object to certain types of processing.
• Portability: receive your data in a structured, machine-readable format.
• Withdraw Consent: withdraw marketing consent at any time.

To exercise your rights, contact us at privacy@nexovant.com.

9. Cookies

We use cookies and similar technologies to improve your experience. Please see our Cookies Policy for full details.

10. Children's Privacy

Our platform is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us immediately.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our platform. The "Last updated" date at the top of this page reflects the date of the most recent revision.

13. Contact Us

If you have any questions, concerns, or requests relating to your privacy, contact our Data Protection Officer at privacy@nexovant.com or write to: NExovant Ltd., Lagos, Nigeria.